Seller Agreement

This agreement is between PAPERCRANE LLC (“PaperCrane”), a Michigan limited liability company, and each approved seller. You sell as an independent business. You are not PaperCrane's employee, agent, franchisee, or partner; the goods are yours until they sell; and the sale contract for each order is between you and the buyer. PaperCrane provides the platform — listings, payments, messaging, Buyer Protection, and dispute resolution — and is not the seller of your goods.

Describe your lots accurately: condition, piece counts, brands, flaws, and — because postage is priced from them — honest weights and dimensions. You must keep a complete ship-from address on file before you can publish a listing. Everything you list must comply with our Prohibited Items Policy and Counterfeit & Stolen Goods Policy, and you are responsible for every item inside every lot you sell. Listings with order history are archived rather than deleted, because your buyers' records reference them.

PaperCrane charges a 5% fee on each sale, deducted before payout. Payouts are handled by Stripe and released when the order ships — payout-on-ship is the rule — and earnings from an order that is later refunded may be clawed back. When PaperCrane buys the shipping label for an order, its cost is deducted from that order's payout. If we change our fees, the change applies only to future sales and we will announce it before it takes effect.

Ship promptly, with tracking, using labels purchased through PaperCrane. Postage is priced from the weight and dimensions you declare. If the carrier weighs or measures the shipped package and bills us the difference (a “reweigh” or carrier adjustment), that difference plus a handling charge is passed to you and charged as described in section 5. Chronic under-declaration is treated as misrepresentation, not bad luck.

By saving a card on file you authorize PaperCrane to charge it for exactly two things: carrier adjustments as described in section 4, and refund shortfalls, when a refund owed to a buyer cannot be recovered from your pending payouts. Amounts that cannot be charged are withheld from your next payout instead. We notify you of every such charge together with the order it belongs to. This section mirrors, and does not expand, the authorization in the Terms of Service.

You agree to honor Buyer Protection. When a buyer opens a dispute within the dispute window, you respond with evidence, and a PaperCrane reviewer issues an outcome: refund, replacement, no fault, or withdrawn. A refund outcome is funded from your payout for that order first. The filing of a dispute does not mark you at fault — only a case found against you does — and dispute outcomes feed the reputation data shown on your storefront, which you may not manipulate.

When you accept a buyer's offer, that price is binding for that lot for 24 hours. Custom order requests carry an upfront deposit you set ($10–$50), credited toward the purchase; deposits on requests you decline or never answer are returned to the buyer as credit. Custom bundles are private listings inside a conversation: the agreed price holds for seven days while the buyer checks out, and once the buyer pays, the bundle's contents and specs are frozen — you ship what was agreed, not a substitute.

You are responsible for your own taxes on sales made through PaperCrane, including income reporting. Tax forms such as the 1099-K are issued through Stripe where required. Nothing on PaperCrane is tax advice.

Either side can end this agreement: you by closing your account (once in-flight orders complete and balances settle), PaperCrane by suspending or closing accounts that violate these terms or our policies. Termination does not erase obligations from orders already placed — outstanding shipments, refunds, and adjustments survive it, as do the record-retention terms in our Data Retention Policy.

PaperCrane provides the platform “as is” and, except where a transaction is covered by Buyer Protection, our total liability to you arising out of this agreement or your use of the platform is limited to the greater of the fees you paid PaperCrane in the [6] months before the claim arose or $[100]. Neither party is liable to the other for indirect, incidental, consequential, or punitive damages, or for lost profits or lost business, even if advised of the possibility. Nothing in this section limits liability that cannot be limited under applicable law.

You will indemnify and hold PaperCrane harmless from third-party claims, losses, and reasonable legal costs arising out of the goods you sell (including counterfeit, stolen-goods, recalled-product, and product-liability claims), content you upload, your breach of this agreement, or your violation of law — provided PaperCrane notifies you promptly of the claim and does not settle it on your behalf without your consent, not unreasonably withheld.

Before formal proceedings, both sides agree to try direct resolution: written notice of the dispute — to PAPERCRANE LLC, 4110 Emily Ln, Port Huron, MI 48060 for PaperCrane, to your account email for you — and 30 days of good-faith discussion. Any dispute not resolved informally will be settled by binding arbitration administered by [ARBITRATION PROVIDER] under its commercial rules, conducted in English, with the seat of arbitration in Michigan (hearings may be conducted remotely). Either party may instead bring an individual claim in small-claims court if it qualifies. Judgment on the award may be entered in any court of competent jurisdiction.

Disputes will be resolved on an individual basis only. Neither party may participate as a plaintiff or class member in any class, consolidated, or representative action against the other, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim — and only that claim — proceeds in court rather than arbitration.

This agreement is governed by the laws of the State of Michigan, USA, without regard to conflict-of-law rules. For matters not subject to arbitration, both parties consent to the exclusive jurisdiction of the state and federal courts located in [COUNTY/DISTRICT], Michigan. If any provision of this agreement is found unenforceable, the rest remains in effect.