Terms of Service

PaperCrane Wholesale is a marketplace connecting independent wholesale sellers with business buyers in the United States. Sellers list and sell their own goods; PaperCrane provides the platform: listings, payments, messaging, protection, and dispute resolution. PaperCrane is not the seller of the goods.

You must be 18 or older, or at least 13 with the consent and supervision of a parent or legal guardian, who is responsible for the account and everything done with it. Payment and payout accounts must always be held by an adult: if you are under 18 and selling, a parent or guardian completes payment setup in their own name and is the legal holder of those funds. Provide accurate information, keep your login secure, and hold one account per person or business. Buying here is for business purposes: resale, retail stock, and similar. We may suspend or close accounts that break these terms, attempt fraud, misrepresent goods, or abuse other users; suspension does not erase obligations from orders already placed.

Orders are binding at checkout. Payment is processed by Stripe and held until shipment under our Buyer Protection policy. Prices, piece counts, and lot contents are set by sellers. Payment processing appears as its own line item at checkout; shipping estimates shown on listings are estimates, not quotes.

Offers are binding. When a seller accepts your offer, that amount becomes your price for that lot for 24 hours, and you must complete checkout in that window. An accepted offer you let lapse counts as a strike against your account; after 5 strikes your ability to make offers is disabled (you can still buy at list price). Lapsed offers revert to list price. Custom order requests require an upfront deposit set by the seller (between $10 and $50); the deposit is credited toward your purchase and is how requests earn a seller's time. Deposits on requests a seller declines or never answers are returned as credit you can spend anywhere on PaperCrane.

Sellers must accurately describe lots, keep a complete ship-from address on file (required to publish), ship promptly with tracking, and honor Buyer Protection. PaperCrane charges a 5% fee on each sale, deducted before payout. Payouts and seller identity verification are handled by Stripe; earnings are held until the order ships and may be clawed back if the order is refunded. When PaperCrane buys the shipping label for an order, its cost is deducted from that order's payout. Only lawful goods you own and may sell are permitted: no counterfeit, stolen, or recalled items. We remove listings and sellers that violate this. Listings with order history are archived rather than deleted, because buyers' records reference them.

Sellers may save a card on file, and by doing so authorize PaperCrane to charge it for two things only. First, carrier adjustments, when a shipped package's actual weight or size exceeds what was declared and the carrier bills the difference. Second, refund shortfalls, when a refund owed to a buyer can't be recovered from the seller's pending payouts. Amounts that can't be charged are withheld from the seller's next payout instead. We notify you of every such charge with the order it belongs to.

Sellers are responsible for their own taxes on sales made through PaperCrane, including income reporting; tax forms such as the 1099-K are issued through Stripe where required. Buyers are responsible for any use tax their jurisdiction applies to business purchases. Nothing on PaperCrane is tax advice, so talk to a professional.

Buyers must contact the seller about an issue before opening a dispute. Disputes can only be opened on the buyer's own orders, within 5 days of delivery for as-described claims. A PaperCrane reviewer considers both sides and the evidence and issues an outcome: refund, replacement, no fault, or withdrawn. Filing a dispute does not mark a seller at fault. Only a case found against them does. Dispute decisions are made in good faith and are final within the platform, without limiting rights you have under law.

Crane Credit is promotional store credit: earned on completed purchases at rates we publish, redeemable only at PaperCrane checkout. It has no cash value, can't be transferred, sold, or withdrawn, and is forfeited if an account is closed for fraud or abuse. Credit earned on an order that is later refunded or charged back may be reversed. We may adjust earn rates going forward; credit already earned keeps its value.

When you refer a wholesaler, the invite code we issue is single-use and personal to them. Referral rewards apply to genuine, arm's-length transactions; self-dealing or circular orders created to farm credit will be reversed and may close the accounts involved.

Transaction records shown on storefronts (completed deals, fulfillment times, dispute outcomes, and similar) are computed from real platform activity. They are provided as-is for buyer information; sellers may not manipulate them and PaperCrane may correct records affected by error or abuse.

You retain rights to photos and text you upload, and grant PaperCrane a license to display them for operating and promoting the marketplace. Don't upload content you don't have rights to.

PaperCrane has zero tolerance for objectionable content or abusive behavior. You agree not to post, send, or share content that is harassing, threatening, hateful, defamatory, obscene or sexually explicit, or that promotes violence, illegal activity, counterfeit or stolen goods, or fraud — and not to harass, abuse, impersonate, spam, or scam any other member.

Every listing, comment, story, review, and message can be reported, and any member can be blocked, from within the app. We review reports and act on objectionable content and abusive users — typically within 24 hours — by removing the content and, for serious or repeat violations, suspending or permanently terminating the account. Using PaperCrane means you accept these rules; violating them can cost you your account with no refund of any fees.

If an order is covered by Buyer Protection, you're made whole, up to a full refund of the order amount. Beyond that, PaperCrane provides the platform "as is," and to the extent permitted by law our liability for other claims is limited to the amount of the transaction in question.

These terms are governed by the laws of the State of Michigan, USA. If any provision is found unenforceable, the rest remains in effect.

We may update these terms; continued use after an update is acceptance. Material changes will be announced before they take effect.