Help & FAQ

Every listing is one lot at one price, with the piece count shown. You buy the whole lot. The listing shows the per-piece math so you can judge the deal at a glance.

When a seller has entered their box size and weight, we estimate shipping from their location to yours, then spread it across the pieces in the lot, so instead of a surprise freight number, you see something like "+$0.31 per piece." It's an estimate based on standard ground rates; it's labeled as one, and it exists so you can price your resale margin before you commit.

You're charged at checkout. The seller is not paid until your order ships with tracking. If it never ships, every dollar comes back to you.

A lot styled around a specific look, era, or aesthetic (a moodboard you can buy) rather than a bulk lot sorted only by garment type. Curated lots carry a ✦ badge.

Message the seller first, from the order or their storefront. Most issues are fixed in one conversation, and our sellers reply fast. If it isn't made right, open a dispute from the order: a short guided form asks what happened, collects photos where they matter, and a human at PaperCrane reviews both sides, usually within 1-2 days. Opening a dispute never costs you protection, and it doesn't mark the seller at fault; the evidence decides.

Yes, from any listing's message thread. The seller can accept or decline; accepted offers are honored at checkout.

Every lot is one of one. Sold means gone. Follow the seller and you'll get an email the moment they drop new inventory, and the "In X carts" count on listings tells you when to move fast.

Cashback for wholesale. Every buyer earns 0.5% back on every completed purchase. Automatically, no signup. Orders with a wholesaler you brought to PaperCrane earn 2% back instead. It spends like money at checkout on any lot, from any wholesaler. It's not cash and can't be transferred or withdrawn.

Invite your wholesaler. If you're already spending thousands with a supplier outside PaperCrane, you might as well get cash back on those orders. Submit them from your account, we vet them, and we send their invite straight to their business email. Once they're set up, your rate on every order with them jumps to 2% back. Credit that spends with any other wholesaler here, so bringing your supplier literally funds the rest of your sourcing.

Wholesalers join by invite. Established resellers can apply with their sales history. See the Sell on PaperCrane page. We keep the seller side small on purpose.

A 5% fee on each sale. No listing fees, no subscription.

A full storefront at your own link (papercranewholesale.com/store/yourname) with banner, specialties, collections, and a public transaction record; analytics covering traffic, conversion, revenue, and campaigns; discounted shipping labels bought in one click; and buyers whose own track records you can see before you ship.

Your prices can include shipping, or you can set your box size and weight so buyers see an honest estimate. When an order comes in, buy a discounted label right from your Orders page (tracking goes to the buyer automatically), or use your own label and paste the tracking number.

From completed transactions only: deals closed, repeat buyers, average time to ship, on-time percentage, and dispute outcomes. A dispute being filed doesn't touch your record, only a case found against you after review does. Reviews exist, but they're testimony; the transaction record is the evidence.

Payouts are handled by Stripe, which verifies seller identity and pays out to your bank. PaperCrane never sees or stores your banking or identity documents. Your payout for each order is released when it ships.

Two ways. First, nobody sells here without being vetted. Wholesalers are invited individually. Second, every storefront shows its transaction record: real deals, real fulfillment times, real dispute outcomes. If a seller has done right by buyers, you can see it; if they haven't, you can see that too.

Non-shipment (full refund, since the seller was never paid), and lots that arrive materially different from their listing: wrong items, undisclosed condition problems, missing quantity. Report within 5 days of delivery. Ordinary wear consistent with listed vintage condition isn't a defect. See the Buyer Protection page for the full policy.

Card details are handled entirely by Stripe, the same processor behind much of the internet's commerce, and never touch PaperCrane's servers.