My order hasn't arrived

Open the order and look at its tracking — it tells you which of these you are in.

1. Never scanned: nothing to do. If the carrier has not scanned the package within 14 days of the sale, the order refunds to you in full automatically — and the seller was never paid.
2. Scanned but stalled: if tracking has sat without movement for days, open the order and use Report a problem.
3. Marked delivered with nothing there: check with neighbors and your mail room first, then report it from the order.