My order arrived wrong or damaged

1. Message the seller. Most of these end in one conversation, and a dispute cannot be opened until you have.
2. If it is not made right, open the order and use Report a problem. You have 5 days from delivery.
3. Say what happened and add photos. The seller adds their side, and a person at PaperCrane decides with a written reason, usually within a couple of days.

You are covered when what arrives is materially different from the listing: wrong items, undisclosed condition problems, short count. Ordinary wear consistent with the listed condition of vintage goods is not a defect.

There are four outcomes: a full refund to your original payment method, a replacement, no fault found, or the claim withdrawn. Crane Credit you spent on the order comes back too.

A refunded lot comes off sale. It is not put back up — the seller has to relist it deliberately if they still want to.